MGR (Service Analytics & Digitization - PB)

About the role

To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.

What you'll do

• Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights
• Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS)
• Conduct root cause analysis of detractors and implement structured preventive measures
• Conceptualize and implement Customer Delight and Loyalty Programs for premium motorcycle owners
• Lead digital and IT initiatives to enhance brand experience

What you need

• 5–9 yrs of experience
• Analytics
• Data analysis
• Business analysis
• Stakeholder management
• Root cause analysis
• Complaint handling
• B.Tech or B.E.

Good to have

• PowerPoint