MHD Online: Operations: Calling & Email

About the role

We are looking for a detail-oriented professional to manage business communications with onboarded merchants. The candidate will coordinate with internal business teams to receive updates, understand payment-related changes, and communicate accurate and timely information to merchants. The ideal candidate should have knowledge of financial terminology and technical skills such as SQL and Python.

What you'll do

• Receive and consolidate business updates from internal teams and communicate them to onboarded merchants
• Draft and manage merchant communications regarding payment updates, policy changes, operational changes, and service-related announcements
• Ensure communications are accurate, clear, timely, and aligned with business requirements
• Coordinate with Business, Product, Technology, and Operations teams to validate information before dissemination
• Use CRM and communication platforms such as CleverTap to manage merchant notifications and campaigns

What you need

• 2–5 yrs of experience
• SQL
• Excel
• Reporting
• Coordination
• CRM
• Python
• Any graduate

Good to have

• Marketing automation