Microsoft -CRM Functional -Senior

About the role

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What you'll do

• Lead the functional design and implementation of D365 CRM solutions, ensuring alignment with business requirements and best practices
• Collaborate with clients to gather, analyze, and document business requirements, translating them into functional specifications for D365 CRM
• Conduct workshops and interviews with stakeholders to understand their needs and pain points, facilitating discussions to prioritize requirements
• Design and configure D365 CRM modules, including Sales, Customer Service, Marketing, and Field Service, to optimize business processes
• Develop and maintain functional documentation, including business process flows, user stories, and acceptance criteria

What you need

• 5–9 yrs of experience
• CRM
• Business analysis
• Stakeholder management
• Microsoft Dynamics
• Data modelling
• Project management
• B.Tech or B.E. or B.Sc or BCA or BBA or Chartered Accountant

Good to have

• Power Apps
• Power BI
• Power Automate
• Agile
• Capital markets
• SAP