Microsoft Customer Engagement Senior Associate

About the role

The ideal candidate brings a balance of functional expertise, business process knowledge, client‑facing skills, and delivery ownership. This role offers exposure to complex enterprise implementations, collaboration with US‑based stakeholders, and accelerated leadership growth in a fast‑paced consulting environment.

What you'll do

• Configure, customize, and implement Microsoft Dynamics 365 Customer Engagement applications to meet client business needs
• Lead the translation of business requirements into detailed functional specifications and solution designs
• Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and post‑go‑live support
• Own functional workstreams and independently execute system configuration, customization, and testing activities
• Facilitate client workshops, discovery sessions, and solution walkthroughs

What you need

• 4–7 yrs of experience
• Customer service
• Microsoft Dynamics
• Sales
• Power Automate
• Power Apps
• Power BI
• Any graduate

Good to have

• Compensation and benefits
• Business analysis
• Unit testing