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Microsoft Dynamics 365 Developer

Wissen Technology·Pune

Pay not stated3–8 yrsFull-timeHybrid
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About the role

We are looking for a skilled Dynamics 365 Contact Center & Copilot Studio Engineer to design, develop and implement AI-powered customer engagement solutions. The ideal candidate will have experience in Dynamics 365, Copilot Studio, Power Platform, voice and chat automation, CRM integrations, and customer service processes.

What you'll do

  • Design, develop and deploy AI-powered voice and chat bots using Microsoft Copilot Studio
  • Configure and customize Dynamics 365 Contact Center and Dynamics 365 Customer Service
  • Integrate bots with Dynamics 365, Dataverse, external APIs and enterprise applications
  • Develop automated workflows using Power Automate and Power Platform components
  • Monitor solution performance, customer experience metrics and bot effectiveness

What you need

  • 3–8 yrs of experience
  • Microsoft Dynamics
  • Power Apps
  • Power Automate
  • CRM
  • MCA or B.Tech or B.E. or M.Tech

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