Mid Level Manager (MLM) L2

About the role

The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms

What you'll do

• Collaborate with leaders to provide strategic and operational plans associated with the account
• Plan the strategy for the coming years by identifying new geographies for alternate revenue streams
• Ensure all SLA parameters are met in the account and maintain a green card at all times
• Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited
• Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines

What you need

• 5–8 yrs of experience
• MIS reporting
• Budgeting
• Compliance
• Customer service
• Audit
• Statistics
• Any graduate