Mid Salesforce L2 Support

About the role

We are looking for a L2 Salesforce Support to join our team. In this role, you will collaborate with L3 to resolve production issues.

What you'll do

• Collaborate with L3 to resolve production issues
• Support L1.5 with next level triaging
• Participate in Major Incident calls and provide required support for issue resolution
• Perform in-depth analysis of incidents and provide workarounds for blocking issues
• Handle user access, data fixes and basic deployments

What you need

• Salesforce
• REST APIs
• Git
• JIRA
• Agile
• Selenium
• Any graduate

Good to have

• Root cause analysis