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MIM Lead L3 Mumbai and Pune location

Wipro·Mumbai

Pay not stated5–8 yrsFull-time
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About the role

ITIL Major Incident Management (Advanced Level) – Strong understanding of governance and escalation frameworks. AI/ML & Predictive Analytics – Ability to apply AI for impact analysis and proactive risk management. Automation Tools & AIOps Platforms – Proficiency in ServiceNow, Wipro automation accelerators, and industry-standard tools.

What you'll do

  • MTTR / Resolution Time
  • Communication and SLA Adherence
  • 8-10 years exp in driving the service operations
  • Building & Maintaining Relationships with all stakeholders
  • End to end ownership for customer satisfaction through levels of support

What you need

  • 5–8 yrs of experience
  • ITIL
  • Root cause analysis
  • ServiceNow
  • Machine learning
  • Any graduate

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