MIT|PLK16235

About the role

Leads Opera ti onal Excellence and the Guest Experience: To ensure self and team handles all Guest concerns To responds to all Guest feedback with ac ti on plans to address opportuni ti es To communicate Guest feedback to the team and involve in ac ti on plans to resolve issues To empower the team to sa ti sfy Guest needs and resolve concerns

What you'll do

• Ensure self and team handles all Guest concerns
• Communicate Guest feedback to the team and involve in ac ti on plans to resolve issues
• Execute processes that ensure the restaurant meets safety and sanita ti on standards
• Execute processes that ensure inside and outside cleanliness standards are met
• Ensure all shi ft s are appropriately staffed to achieve service with speed goals

What you need

• Hospitality
• Any graduate