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Moderation Escalation Specialist

Roblox·Gurugram

Pay not stated3–6 yrsFull-time
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About the role

You will report to the Senior Manager, Moderation Escalations

What you'll do

  • Manage, maintain, and develop a highly effective escalations process that meets or exceeds relevant service level agreements
  • Analyze operational data and conduct root cause analysis to identify trends, bottlenecks, and optimization opportunities, crafting recommendations for improvement
  • Require on-call work at weekends on a rotational basis
  • Involve exposure to graphic and/or objectionable content

What you need

  • 3–6 yrs of experience
  • Escalation handling
  • LLMs
  • SOP writing
  • Root cause analysis
  • Communication
  • Any graduate

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