Monitoring Engineer

About the role

The Global Monitoring & Operations Engineer/Analyst is responsible for real-time monitoring, incident detection, triage, and coordination across the enterprise application and infrastructure landscape. This role operates within a 24×7 Global Command Center, ensuring high availability, performance, and reliability of business-critical systems including eCommerce, POS, ERP (SAP), and integrations.

What you'll do

• Responsible for real-time monitoring, incident detection, triage, and coordination across the enterprise application and infrastructure landscape
• Monitor enterprise systems, applications, integrations, and infrastructure using centralized monitoring tools
• Track health, availability, and performance of: DTC and B2B eCommerce platforms and websites
• Identify anomalies, alerts, and potential incidents in real time
• Ensure all critical alerts are acknowledged within defined SLAs

What you need

• POS
• SAP
• ERP
• ITIL
• Datadog
• Splunk
• Any graduate

Good to have

• Python
• ServiceNow
• SOP writing
• Incident response
• Root cause analysis