MS Dynamics CRM Senior Developer - Customer Service

About the role

MS Dynamics CRM Senior Developer - Customer Service at NTT DATA Services. Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability.

What you'll do

• Design and implement features on the Customer Service module with emphasis on quality, performance, and maintainability
• Build enhancements across Case mgmt, Queues/Routing, Omnichannel (voice/chat/digital), Knowledge, SLAs/Entitlements, Customer Service Workspace, and Email/Activities
• Implement Dataverse entities/columns/relationships, forms/views, business rules; author JavaScript/TS form scripts; create Power Automate flows
• Develop plugins (.NET/C#), custom actions, and PCF controls (React/TS); ensure UCI best practices and accessibility
• Integrate with external systems (webhooks, Azure Functions/Service Bus, Logic Apps; CIF for CTI) with robust error handling and retries

What you need

• 5–10 yrs of experience
• CRM
• Customer service
• JavaScript
• Git
• .NET
• C#
• Any graduate

Good to have

• Power Automate
• Azure
• Microsoft Dynamics
• Power Apps
• CI/CD
• React