MS Engineer (L1)

About the role

The Data Centre Remote Technical Support Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

What you'll do

• Maintains the support process and ensures that requests for support are handled according to the procedures
• Use service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users
• Identify and resolve problems following agreed procedures
• Carry out agreed maintenance tasks
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required

What you need

• Open to freshers
• Routing and switching
• Firewalls
• Ticketing tools
• SOP writing
• CCNA
• B.Tech or B.E. or B.Sc or BCA