MS Engineer (L1)

NTT India Digital·Mumbai

Pay not statedFresherFull-time

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About the role

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

What you'll do

Monitors client infrastructure and solutions
Identifies problems and errors prior to or when they occur
Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
Investigates first line incidents assigned and identifies the root cause of incidents and problems
Provides telephonic or chat support to clients when required

What you need

Open to freshers
ITIL
Troubleshooting
VMware
Windows
GCP
Chat support
B.Tech or B.E.

Good to have

CCNA
Network security
AWS
Azure
Cloud security

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