MS Engineer - Security, Firewall - Palo Alto

About the role

The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group.

What you'll do

• Monitors client infrastructure and solutions
• Identifies problems and errors prior to or when they occur
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigates first line incidents assigned and identifies the root cause of incidents and problems
• Provides telephonic or chat support to clients when required

What you need

• Open to freshers
• Firewalls
• ITIL
• Chat support
• B.Tech or B.E.

Good to have

• Network security
• CCNA