MS Engineer, Unix

About the role

The role of Platform Support Engineer (L3) exercises excellent customer service skills along with the ability to apply technical knowledge to support processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications that deliver enterprise-wide business processes to NTT customers.

What you'll do

• Supports and contributes to the growth of best practices for delivery of support services
• Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
• Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution
• Mentors less experienced team members in the various technologies
• Understanding network monitoring connectors such as SCOM, Solarwinds etc

What you need

• Linux
• ServiceNow
• ITIL
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Java