MS Service Engineer (L1)

About the role

The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

What you'll do

• Monitors client infrastructure and solutions
• Identifies problems and errors prior to or when they occur
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigates first line incidents assigned and identifies the root cause of incidents and problems
• Fulfils approved requests following agreed procedures

What you need

• Open to freshers
• Troubleshooting
• Maintenance
• Firewalls
• Chat support
• Accounts payable
• CCNA
• Company Secretary or B.Tech or B.E. or B.Sc or BCA