MS Technical Specialist - Linux-6

About the role

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

What you'll do

• Proactively monitors the work queues
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
• Updates tickets with resolution tasks performed
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
• Captures all required and relevant information for immediate resolution

What you need

• Linux
• ITIL
• CCNP
• VMware
• Troubleshooting
• SAP
• B.Tech or B.E.

Good to have

• Ticketing tools
• ServiceNow
• CCNA
• GCP
• AWS
• SAP HANA