MSP Corp | HSS+

About the role

India, Uttar Pradesh, Noida, 6th Floor, Windsor Grand, Sector 126, Noida, Uttar Pradesh - 201309

What you'll do

• Provide first point of contact for all client requests by phone and email, ensuring response SLA targets are met
• Follow up on tickets (requests and incidents) closely with end-users and ensure the ticket lifecycle does not exceed the defined standard
• Maintain constant communication with clients for assigned tickets
• Identify recurring issues and propose improvements to reduce ticket volume and enhance user experience
• Provide technical support for users and devices (PCs, laptops, Macs, smartphones), including troubleshooting, resolution, and escalation of issues

What you need

• 2–3 yrs of experience
• Active Directory
• Troubleshooting
• Office 365
• Windows Server
• Windows
• MS Office
• Any graduate

Good to have

• iOS
• Android
• PowerPoint
• SOP writing