National Collection Manager- Field SME Loans

About the role

We are seeking an experienced leader to drive field collection operations for our unsecured loans portfolio. As the Field Collections Head, you will play a pivotal role in maintaining portfolio health, minimizing credit risks, and achieving organizational goals. This high-impact position offers the opportunity to lead a nationwide team, innovate recovery strategies, and contribute to the growth of a leading NBFC.

What you'll do

• Develop and implement comprehensive field collection strategies tailored to our
• Unsecured loans portfolio, minimizing delinquencies and write-offs
• Analyse portfolio trends to pre-empt high-risk accounts and prioritize recovery actions
• Leverage data analytics and digital tools to enhance field collection efficiency and decision-
• Lead, manage, mentor and guide the hierarchy of field collection managers and field agents

What you need

• 10–20 yrs of experience
• Negotiation
• Arbitration
• Reporting
• Underwriting
• Compliance
• Data analysis
• MBA