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National Lead - Digital Platforms and Consumer AI

Bajaj Finance·Pune

Pay not stated10–15 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

To lead the end-to-end build, monitoring and performance management of digital assets across App and Web channels, drive business numbers and digital KPIs, establish KPI dashboards, govern UI/UX design and customer experience, and leverage research-led insights to improve digital adoption, engagement and conversion for the business channel.

What you'll do

  • Own App and Web digital asset roadmap, build priorities and enhancement governance in line with business objectives
  • Drive requirement finalization, platform improvements, journey enhancements and timely delivery with Product, IT and Business teams
  • Monitor stability, scalability, customer impacting issues and release performance for digital assets
  • Ensure post Go-Live monitoring and adoption tracking for all new features and journeys
  • Own channel-wise business numbers including leads, conversion, disbursals, revenue and digital adoption metrics

What you need

  • 10–15 yrs of experience
  • Dashboarding
  • Performance management
  • B.Tech or B.E. or BBA or MBA

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