Network Consultant Ii-India

About the role

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

What you'll do

• Resolving first, second and third level support problems; 75% of which will be resolved without escalation
• Escalating to the relevant Engineering team as required, promptly following procedures and ensuring management is updated accordingly
• Ensuring the customer and ticket is up to date at all times on incident progress
• Maintain, troubleshoot and co-ordinate replacement of faulty hardware
• Involved in the execution of client change requests in a timely manner as planned by Customer Account Manager, Engineering and Command Centre Manager

What you need

• Firewalls
• TCP/IP
• Azure
• Any graduate