Network Operations Manager

About the role

The Network Operations Manager leads the operational core of the network organization, reporting to the Head of Network. This role spans two primary areas: managing network business functions and driving daily network operations to maintain a high-availability 24/7 environment.

What you'll do

• Maintains consolidated lifecycle documentation, asset records, and cost reporting
• Ensures end-to-end accuracy of network asset and service records, from CMDB to circuit inventory
• Runs the daily operational cadence—including huddles, alarm triage, outage tracking, and change facilitation—to maintain environment stability
• Oversees firmware maintenance and ensures high availability across a distributed network infrastructure
• Support and guide a distributed team across Canada, the US, and India, including internal staff, contracted engineers, and remote-hands providers

What you need

• 3–6 yrs of experience
• Incident response
• Any graduate

Good to have

• CCNA
• ITIL