Network Support Engineer

About the role

Act as first-line support for network and security operational requests, managing and resolving tickets logged via ServiceNow in line with agreed SLAs. Create, amend, and remove firewall rules on Palo Alto NGFW via Panorama and Strata Cloud Manager (SCM), following approved change requests and the firm's security policy.

What you'll do

• Act as first-line support for network and security operational requests, managing and resolving tickets logged via ServiceNow in line with agreed SLAs
• Create, amend, and remove firewall rules on Palo Alto NGFW via Panorama and Strata Cloud Manager (SCM), following approved change requests and the firm's security policy
• Administer and support Zscaler ZIA and ZPA policies, including URL/application access requests, policy exceptions, and troubleshooting user connectivity issues
• Monitor network and security alerts, triaging issues and escalating to senior network engineers where deeper investigation or architectural change is required
• Perform routine access reviews, rule clean-up, and housekeeping tasks across the Palo Alto and Zscaler estates to maintain a clean and auditable policy base

What you need

• 5–9 yrs of experience
• Firewalls
• Troubleshooting
• ServiceNow
• Incident response
• SOP writing
• Any graduate

Good to have

• Networking
• CCNP
• Routing and switching
• TCP/IP
• CCNA
• iOS