Network Support Engineer(L2) – NOC Operations

About the role

We are seeking a skilled L2 Network Support Engineer to join our Network Operations Center (NOC) team. This role is responsible for advanced troubleshooting, incident management, and operational coordination to ensure the stability, performance, and availability of network and

What you'll do

• Incident Management & Resolution
• Take ownership of incidents escalated from L1 support teams
• Investigate and resolve P1/P2 network and infrastructure incidents within defined SLA timelines
• Maintain detailed incident timelines, logs, and documentation for operational visibility and reporting
• Ensure incidents are managed according to severity and escalation frameworks (P1–P4)

What you need

• 5–7 yrs of experience
• CCNA
• Networking
• Troubleshooting
• TCP/IP
• Routing and switching
• ITIL
• Any graduate

Good to have

• Linux
• Microsoft Dynamics
• Root cause analysis
• Incident response