Network TAC Expert

About the role

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.

What you'll do

• Provide Expert level technical support to operations team to handle & resolve complex Network and Service issues
• Manage Escalations through active engagement with customer facing entities, providing regular updates, participating in conference calls
• Participate & take a lead to resolve crisis situations
• Identify, manage and record escalation trends and Keep track of all P1/P2 incidents
• Take lead to drive global technical life cycle management projects. Prepare project report and share project progress status report with stake holders

What you need

• 8–10 yrs of experience
• Linux
• Troubleshooting
• Telecom
• Git
• iOS
• CI/CD
• B.Tech or B.E.

Good to have

• Networking
• Python
• Django
• Ansible
• Bash