Networking Managed Services Engineer (L2)

About the role

As a Networking Managed Services Engineer (L2) at NTT DATA, you'll take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational. You'll achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems.

What you'll do

• Take on a developing engineering role where your main goal is to ensure our clients' IT infrastructure and systems remain operational
• Achieve this by proactively monitoring, identifying, investigating, and resolving technical incidents and problems
• Work closely with our clients and internal teams to ensure that services are restored swiftly, in line with our service level agreements (SLAs)
• Be the go-to person for second-line support, handling incidents and requests of medium complexity
• Have opportunities to contribute to exciting project work from time to time

What you need

• Networking
• Firewalls
• Ticketing tools
• B.Tech or B.E.