Networking Managed Services Engineer (L2)

NTT Data·Bengaluru

Pay not statedJunior levelFull-time

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About the role

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

What you'll do

Proactively monitors the work queues
Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
Updates tickets with resolution tasks performed
Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
Captures all required and relevant information for immediate resolution

What you need

Networking
Firewalls
Accounts payable
CCNP
Company Secretary or B.Tech or B.E.

Good to have

ServiceNow
Ticketing tools

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