Networking Managed Services Engineer (L2)

About the role

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

What you'll do

• Proactively monitors the work queues
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
• Updates tickets with resolution tasks performed
• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner
• Captures all required and relevant information for immediate resolution

What you need

• Networking
• Firewalls
• CCNP
• Troubleshooting
• Accounts payable
• Company Secretary or B.Tech or B.E.

Good to have

• Ticketing tools
• ServiceNow