Networking Managed Services Engineer (L3)

NTT Managed Services·Hyderabad

Pay not statedJunior levelFull-timeHybrid

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About the role

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified.

What you'll do

Lead in providing exceptional managed services to our clients
Manage high-complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members
Provide inputs to automation teams to reduce manual efforts
Ensure that our clients' infrastructure is configured, installed, tested, and operational
Provide onsite technical support and field engineering services to clients, work closely with third-party vendors for issue escalation