Networking Service Delivery Field Support Engineer (L1)

About the role

The Networking Service Delivery Field Support Engineer (L1) is responsible for providing a professional first-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

What you'll do

• Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
• Ensures that any software that is part of the solution is installed and configured according to client requirements
• Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
• Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution
• Investigates first line support calls assigned and identify the root cause of incidents and problems following knowledge articles

What you need

• Open to freshers
• Networking
• CCNA
• Troubleshooting
• B.Tech or B.E. or B.Sc or BCA