Networking Service Delivery Field Support Engineer (L1)

NTT Managed Services·Mumbai

Pay not statedJunior levelFull-time

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About the role

Networking Service Delivery Field Support Engineer (L1) at NTT Managed Services. Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational.

What you'll do

Ensures that the assigned infrastructure at the client site is configured, installed, tested and operational
Ensures that any software that is part of the solution is installed and configured according to client requirements
Proactively identifies problems and errors as they occur and logs such incidents in a timely manner with the required level of detail
Liaises with all stakeholders including client IT environments, carriers and colleagues to expediate diagnosis of errors and problems and to identify a resolution