Nexthink Architect

About the role

The ideal candidate will have a robust background in the implementation and management of Nexthink, Nanoheal, or similar solutions within the End-User Computing (EuC) space. This role demands hands-on experience with these platforms and a deep understanding of automation principles to ensure the reliability and performance of our systems.

What you'll do

• Administer and maintain Nexthink and Nanoheal platforms, ensuring their optimal performance and integration with business processes
• Implement configuration updates and develop workflows for end-user IT service desk functions
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions
• Monitor and maintain the health, performance, and reliability of our systems, ensuring they meet business objectives
• Proactively identify and resolve issues to minimize downtime and improve system performance

What you need

• 8–14 yrs of experience
• LLMs
• NLP
• Machine learning
• M.Sc or B.Tech or B.E. or B.Sc or BCA or M.Tech or MCA