highlisted
Sign in

NICE CXone Engineer

Capgemini·Hyderabad

Pay not stated4–8 yrsFull-time
Apply on Capgemini's siteTrack your applications and see your fit: start free

Read from the company's own careers page; you apply on their site.

How well do you fit this job?

Upload your resume to see each requirement checked against your profile, in under a minute.

Check my fit
Hard to read?

About the role

The ideal candidate should have a solid understanding of telephony protocols, omnichannel contact center solutions, and automation capabilities across the NICE CXone ecosystem.

What you'll do

  • Design and implement call flows using NICE CXone Studio , including ACD, IVR, WEM, and QM components
  • Develop and enhance skill-based routing, IVR logic, and omnichannel workflows
  • Integrate NLU platforms with IVR and agent assist solutions to enable conversational AI
  • Monitor and troubleshoot call quality, latency, and routing issues using NICE dashboards and 3rd‑party diagnostic tools
  • Perform log analysis and support incident resolution for telephony and communication infrastructure

What you need

  • 4–8 yrs of experience
  • SQL
  • RPA
  • REST APIs
  • Power BI
  • Data privacy
  • Tableau
  • Any graduate

Similar jobs

Software Engineering Lead Analyst - HIH - Evernorth

IN1 Cigna Health Solutions·Hyderabad (hybrid)

Can I apply
Needs BBA · 5–8 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On IN1 Cigna Health Solutions' site: account needed, ~10–15 min
Early: posted 1 h ago on their own site

Manager, SAP BTP Developer (SAP Build)

MSD·Hyderabad

Can I apply
Needs B.Tech or B.E. or B.Sc · 3–6 yrs
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On MSD's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site

Systems Integration Advisor

NTT Data·Hyderabad

Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On NTT Data's site: account needed, ~10–15 min
Early: posted 1 h ago on their own site

Oracle Fusion Technical

Apps Associates Careers·Hyderabad

Can I apply
Open to any education · Junior level
Pay
Pay not stated
Source
From the company's careers page · today
How to apply
On Apps Associates Careers' site: account needed, ~10–15 min
Early: posted 2 h ago on their own site