NOC Engineer

About the role

In this role, you will monitor and troubleshoot power, cooling, networking, environmental, and facility systems across Armada’s infrastructure. You will serve as a Tier 2 escalation point, lead incidents through resolution, coordinate with engineering and facilities teams, and help continuously improve our monitoring, alerting, and operational processes.

What you'll do

• Infrastructure Monitoring & Incident Response
• Monitor critical physical infrastructure using PLC, BMS, and DCIM platforms such as Distech, Radix IoT/Mango, Schneider Electric, Siemens , or similar systems
• Monitor and respond to alerts involving power, cooling, network connectivity, environmental conditions, and facility infrastructure
• Provide Tier 2 support for escalations from L1 technicians and coordinate escalation to engineering, facilities, vendors, or other teams as required
• Own incidents through their lifecycle, from initial triage and troubleshooting through resolution, stakeholder communication, and documentation

What you need

• 8–14 yrs of experience
• Troubleshooting
• Networking
• IoT
• ServiceNow
• Incident response
• JIRA
• Any graduate

Good to have

• Windows Server
• CCNA
• Linux
• Python
• PowerShell
• Bash