NOC Engineer (Contract)

About the role

As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the-art collaborative workspace.

What you'll do

• Proactively identify the problem and take the defined actions based on scripted method of procedures
• Provide expertise in monitoring to department peers
• Escalate the issue to next level and ensure the problem resolution
• Page the stake holders and Set-up the Incident management bridge for problem resolution
• Document the problem, impact and resolution delivered by SMEs

What you need

• 2–5 yrs of experience
• JIRA
• Zendesk
• Troubleshooting
• Incident response
• IoT
• Fleet management
• B.Tech or B.E.

Good to have

• Firewalls