NOC Support Engineer II

About the role

Reporting to the Support Lead, you will need to provide L2 level of support to MRI cloud infrastructure, monitor alert, triage, and resolve the incidents, escalate to appropriate teams if issues are not resolved. The day-to-day responsibilities will include:

What you'll do

• Work experience on Infrastructure monitoring tools like – Logic Monitor, Kaseya, Nagios and New Relic
• Monitor application performance from New Relic and act on alerts, resolve
• Prepare weekly reports, monthly reports of alerts / tickets worked on and calculate SLA and review performance
• Research and identify solutions to software and hardware issues
• Ensure that any technical issues on a service ticket are escalated efficiently and resolved as quickly as possible

What you need

• Active Directory
• Troubleshooting
• ITIL
• Windows Server
• VMware
• Hardware
• Any graduate

Good to have

• Firewalls
• Ticketing tools
• AWS
• SQL Server
• Azure