NOC Team lead

About the role

We are seeking an experienced NOC Operations Manager / Incident Management Lead to lead 24x7 operations, major incident management, cloud infrastructure support, and operational excellence initiatives. This role requires strong expertise in AWS operations, incident command, stakeholder communication, monitoring platforms, and people leadership to ensure high availability and reliability of critical production systems.

What you'll do

• Lead and manage 24x7 NOC operations and support teams
• Drive Major Incident Management (P1/P2), bridge calls, and escalations
• Ensure SLA, MTTR, and MTTA targets are met
• Hands on Experience on Monitoring tool( Splunk)
• Provide executive and stakeholder communications during critical incidents

What you need

• 10–18 yrs of experience
• Linux
• Networking
• Windows
• Troubleshooting
• ServiceNow
• AWS
• Any graduate

Good to have

• Terraform
• CI/CD
• IAM
• Cloud security
• Vulnerability assessment
• Incident response