Ocean Customer Experience Specialist - French

About the role

Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

What you'll do

• Customer onboarding and relationship management
• Assist customers with their issues keeping close communication with our co-workers locally or overseas to ensure prompt handling of exceptions or concerns
• Deliver a positive customer experience for all customers and ensure a smooth execution of the end-to-end shipment lifecycle by working closely with the customer and…
• Understand customers' business drivers, needs and requirements and build strong relationships with all stakeholders including offshore GSC teams
• Handle incoming customer services queries, issues and exception management

What you need

• 1–2 yrs of experience
• Customer service
• Communication
• Customer handling
• Channel sales
• Import/export
• Any graduate

Good to have

• SAP
• Salesforce