Officer Collection - FI - Housing – EM - Collection - Tonk - Maratha Colony - Collection - J Grades

Tata Capital·Tonk, Rajasthan

Pay not stated1–2 yrsFull-time

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About the role

Officer Collection - FI - Housing – EM - Collection - Tonk - Maratha Colony - Collection - J Grades at Tata Capital. Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt.

What you'll do

Correspond with multiple sources to negotiate payment schedules that suit the customer’s current financial situation while still satisfying the debt
Keep track of the portfolio for specific buckets for the assigned area and control the delinquency of the area, bucket-wise & DPD wise as well as focus on non-starters
Provide efficient customer service regarding collection issues, process customer refunds, process and review account adjustments
Monitor and maintain customer account details for non - payments, delayed payments and other irregularities, making customer calls, account adjustments
Ensure customer files are updated, recording times and dates that contact has been made and noting information that customers have received about their debt