Officer Patient Care- Console and Call center

Jupiter Hospital·Thane, Mumbai

Pay not statedJunior levelFull-time

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About the role

The Help Desk Associate is responsible for resolving the patients / relative for the quires, guide them for policy and protocol, handled billing issues.

What you'll do

Any quires related to billing resolved it and has to communicate to patient / relative
Counseled patient's relative for outstanding protocol
Take discharges tentative discharge list from RMO's floor
Start discharge formalities once it gets conformed by floor RMO and get complete with in 30 mints
Checked with Staff nurse that all unused medicine has to be return to pharmacy > Checked that Discharge summary has to be ready