Officer - Retail Branch Operations - Housing - Branch Operations - Bengaluru - Kanakapura Road (TCHFL) - J Grades

About the role

To manage all operations activities at the branch and ensure customer satifiaction by resolving all customer queries thus supporting the HL/HE process.

What you'll do

• Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
• Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors
• Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required
• Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps
• Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team

What you need

• Audit
• Compliance
• Any graduate