Officer - Retail Branch Operations - Housing - Branch Operations - Ludhiana - Feroze Gandhi Market - J Grades

About the role

Investigate, collaborate, and maintain the Customer Service policies and procedures for the extension of mortgage loans that confirm to bank and industry standards. o See improvements to processes and drive the implementation of those improvements with a focus on compliance and efficiency. o Review, respond, and develop resolutions for compliance related findings for Customer Service while serving as first line subject matter expert for daily loan scenario questions. o Interview, hire, train,…

What you'll do

• Investigate, collaborate, and maintain the Customer Service policies and procedures for the extension of mortgage loans that confirm to bank and industry standards. o…
• Identify training opportunities, potential system or process enhancements, and performance development needs

What you need

• Customer service
• Compliance
• Collections
• Audit
• Any graduate