OHL 413962 Customer Data Specialist

About the role

SKILLS+ Analytical thinking + Strong analytical skills, Communication + Result orientation + Strong working knowledge of SMAX and SAP service operations. + Expertise in service order lifecycle management, including master data configuration. + Analytical skills to evaluate ATP, IB accuracy, and service readiness. + Effective coordination with service, logistics, and technical teams. + High attention to detail in system configuration and master data governance.

What you'll do

• Own and ensure end-to-end accuracy of service master data across SAP and SMAX. 2
• Act as a key operational support for service contracts, Installed Base, and work order management. 3
• Ensure seamless SAP–SMAX integration for customers, technicians, locations, and parts. 4
• Support continuous improvement through process standardization, system enhancements, and data audits. 6
• Organize timely meetings with carriers, warehouses, and customer teams for issue resolution and performance reviews. 7

What you need

• 5–8 yrs of experience
• Communication
• SAP
• ERP
• WMS
• MS Office
• Power BI
• Any graduate

Good to have

• SOP writing