Onboarding Officer - Video KYC-Digital Banking Kotak 811-CEC-VKYC

Kotak Mahindra Bank·Bengaluru

Pay not statedJunior levelFull-time

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About the role

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process.

What you'll do

Be responsible for completing full KYC verification for customers via secure video calls
Verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process
Also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction
Conduct secure video calls with customers to complete full KYC verification
Verify customer-submitted details and ensure documents match the application