Onboarding Officer - Video KYC Digital Banking Kotak 811-VKYC Thane

About the role

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process.

What you'll do

• Be responsible for completing full KYC verification for customers via secure video calls
• Verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process
• Also engage in cross-selling banking products, providing accurate product information, and ensuring customer satisfaction
• Conduct secure video calls with customers to complete full KYC verification
• Verify customer-submitted details and ensure documents match the application

What you need

• KYC
• Onboarding
• Cross-selling
• Any graduate