Onboarding Operations Specialist 1

About the role

This role will work directly with customers to help them port their phone numbers into Twilio, procure Sender IDs, and have access to phone numbers they require for their applications. The Product Operations Specialist is the first tier on the Level 1 team. The Product Operations team is a key part of Twilio’s Super Network, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.

What you'll do

• Assess the nature of product or service issues and resolve basic-to-intermediate level problems
• Log customer interactions and tag/categorize issues accordingly
• Learn new processes across a variety of subject areas and ensure our operations are running smoothly
• Respond to and action incoming carrier partner notifications
• Quickly and confidently triage complex issues to the Level 2 team

What you need

• 1–3 yrs of experience
• Onboarding
• Root cause analysis
• Any graduate

Good to have

• SQL
• JIRA
• Zendesk