Onboarding Systems & Operations Specialist

About the role

We’re looking for a detail-oriented, analytical, and customer-focused Onboarding Systems & Operations Specialist to design and optimize digital onboarding experiences that help customers realize value faster and drive long-term product adoption. In this role, you’ll combine systems expertise, operational excellence, and data-driven decision-making to create scalable onboarding journeys that empower customers through self-service and personalized engagement.

What you'll do

• Own and optimize digital onboarding platforms by administering, maintaining, and continuously improving onboarding systems, workflows, and customer experiences
• Build scalable customer journeys that guide new customers, new users, and re-engagement audiences through onboarding milestones, training
• Drive operational excellence by configuring and managing automated workflows, communications, milestone tracking, task management
• Leverage data and insights to monitor customer engagement, product usage, and health indicators
• Create scalable enablement resources by developing onboarding playbooks, templates, educational content, self-service tools

What you need

• 3–5 yrs of experience
• Onboarding
• Reporting
• Customer success
• Data analysis
• Marketing automation
• Documentation
• Any graduate

Good to have

• Salesforce