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ONTAMS - Lead Functional Consultant Oracle Cloud Service and Field Service

Zensar Technologies·Pune

Pay not stated9–12 yrsFull-time
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About the role

ONTAMS - Lead Functional Consultant Oracle Cloud Service and Field Service at Zensar Technologies. Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC), or in EBS Service modules where applicable.

What you'll do

  • Resolve L2/L3 incidents and service requests in Oracle Fusion Service / Field Service (OFSC), or in EBS Service modules where applicable
  • Support service request management, installed base / asset tracking, service contracts, entitlements, warranty and depot repair flows
  • Support field service dispatch, scheduling, technician mobility, parts/debrief and integration with inventory and billing
  • Act as functional lead: review solutions, guide the offshore team and own the quality of RCA and fixes (Lead/onsite positions)
  • Gather requirements for minor enhancements; write functional specs; configure and test changes

What you need

  • 9–12 yrs of experience
  • Oracle Fusion
  • Root cause analysis
  • Regression testing
  • Chartered Accountant or MBA or M.Com or B.Com or MCA or B.Tech or B.E.

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