Operating Effectiveness Lead Analyst

About the role

Lead cross‑functional LSS projects end‑to‑end (charter → control), converting VOC into CTQs and measurable outcomes (DPMO↓, FTR↑, NPS↑, AHT↓, rework↓). Drive Lean/Kaizen interventions—waste elimination, standard work, mistake‑proofing, visual management—embedded into run‑ops and IHDS delivery. Quantify and track benefits with IHDS portfolio governance and financial partners.

What you'll do

• Lead cross‑functional LSS projects end‑to‑end (charter → control), converting VOC into CTQs and measurable outcomes (DPMO↓, FTR↑, NPS↑, AHT↓, rework↓)
• Drive Lean/Kaizen interventions—waste elimination, standard work, mistake‑proofing, visual management—embedded into run‑ops and IHDS delivery
• Improve quality across global claims adjudication, enrolment, billing, provider/network & medical review workflows supporting International Health lines of business
• Ensure rigorous compliance with HIPAA, GDPR, and Cigna privacy/security standards for cross‑border PHI/PII; support internal/client audits and enterprise security reviews
• Design/optimize QMS for International Health ops: risk‑based sampling, QA scorecards, calibration routines, and auto‑scoring opportunities

What you need

• 8–12 yrs of experience
• Power BI
• Tableau
• R
• Python
• Six Sigma
• Statistics
• B.Tech or B.E.

Good to have

• Dashboarding
• Claims processing
• Data privacy
• ISO 9001
• SPC
• FMEA